Transform Your Program Operations and Organizational Strategy
With over 15 years of experience diving deep into the world of program management and operations, I have dedicated my career to turning complex organizational goals into reality. My approach combines technical rigor in strategic resource allocation and process optimization with a focus on driving sustainable revenue growth and building high-performing teams. I am excited to partner with forward-thinking organizations to navigate change, streamline workflows, and drive long-term strategic development.
Experience
2025 - Present
Principal Program & Operations Consultant
Total Medical Practice Support
Advised 15+ organizations on enterprise structuring and program execution frameworks, supporting scalable operating model design and governance. Partnered with executive stakeholders and cross-functional teams to define program priorities, execution roadmaps, and governance frameworks. Enabled expansion of business capabilities and service offerings, improving organizational profitability by 15% and reducing administrative overhead by 25%.
2024 - 2025
Senior Director, Program Strategy & Operations
Mercola
Architected the Affiliate Growth program onboarding 1,500+ partners within twelve months at enterprise scale, generating $8,000,000 in incremental annual revenue. Led enterprise digital transformation reducing contractor onboarding cycle time by 40%. Served as Program Owner for a zero-to-one enterprise platform, owning roadmap execution, delivery milestones, and cross-functional dependencies for 1,000,000+ customer base.
2022 - 2024
Vice President, Program Management & Operations
AllCare Complete
Architected the Enterprise Operating Model program, establishing system and governance frameworks to support scalable expansion from a single location to a multi-entity regional footprint. Owned end-to-end program execution across legal, finance, compliance, and operational delivery teams. Led quality governance initiatives improving organizational performance scores from 2.5/5 to 4.5/5 and implemented Contract Lifecycle Management, reducing costs by 20%.
2017 - 2021
Regional Operations Manager
United Health Group/Optum
Directed regional growth programs increasing revenue from $45,000,000 to $75,000,000 across markets. Led revenue integrity programs securing $10,000,000 in captured annual revenue and executed patient acquisition programs generating $12,000,000 in sustained annual revenue growth. Developed and led a high-performing team of 150 employees across multi-entity enterprise operations. Built scalable training programs supporting onboarding and development for more than 1,000 employees.
Education
Master of Business Administration (MBA)
Nova Southeastern University
Fort Lauderdale, FL
Bachelor of Arts (BA), Industrial & Organizational Psychology
University of Rhode Island
Kingston, RI
Organizations Served
Technical Skills
Agile & Waterfall Methodologies
Budgeting & Financial Forecasting
ERP & Systems Management
Data Analytics & KPI Reporting
Contract & Vendor Lifecycle Management
Risk Mitigation & Compliance
Expertise
Program Strategy & Execution
I specialize in providing high-level operational leadership, offering the strategic guidance and practical solutions needed to drive performance and successful program delivery in fast-paced environments.
Operational Excellence & Growth
With a focus on long-term scalability, I identify inefficiencies and implement robust frameworks that streamline workflows and drive measurable revenue growth.
Resource & Change Management
I am experienced in navigating complex organizational landscapes and mitigating risks, leveraging team dynamics to foster a culture of stability and ensure cross-functional success.